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Hotel Policies

Cancellation Policy:

If a guest arrives and decides to leave early, the nights not spent are not refunded. The Paradise Village Hotel reserves the right to cancel a reservation at any time for any reason.

REGULAR RESERVATIONS:
Processing Fees are non-refundable.  For a full refund of accommodation fees (incl. taxes, excluding processing fees), cancellation must be made 7 full days prior to the listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in. If the guest cancels less than 7 days in advance, the nights not spent are not refunded.

RESERVATIONS MADE UNDER A COURTESY ROOM BLOCK (weddings or other group events):
The cancelation fee is 10% of accommodation fees for cancellations made 30 and more full days prior to the listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in. For a 50% refund of accommodation fees, cancellation must be made 7 full days prior to the listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in. If a guest cancels less than 7 days in advance, the nights not spent are not refunded.

No-show Policy:

If you have a guaranteed reservation, the room will be held for you until 9:00 am the morning following your scheduled arrival. If you do not check-in by that time, your reservation is considered a “no-show” and you will not be issued a refund. If your arrival is going to be delayed past 9:00 am the morning following your scheduled arrival, please contact the hotel as soon as possible to avoid your reservation going into “no-show.”

Check-in/out Policy:

  • Check-in: 3:00 PM – 7:00 PM;
  • Check out: 11:00 AM;
  • Early check-in: subject to room availability.

If you will be arriving after 7:00 pm, please e-mail the hotel at info@paradisevillagelodge.com in advance to arrange for a late check-in.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Late check-out policy:

Late check-out is subject to room availability

  • 11:00 AM to 5:00 PM check-out: 50% room rate surcharge
  • After 5:00 PM check-out: 100% room rate surcharge

Early arrivals and late departures:

Early arrivals and late departures will be based upon availability and may be subject to additional fees.

Guarantee Policy:

  • A valid credit card will be required upon booking;
  • For credit card reservations, the same card(s) must be presented upon check-in.
  • The Paradise Village Hotel reserves the right to cancel a reservation at any time for any reason.

Children and Extra Beds Policy:

  • There is no capacity for extra beds in the room.
  • All children are welcome. Up to 2 children under 12 years old stay FREE of charge when using existing beds.
  • Any additional adults are charged $10.00 per person per night when using existing beds.
  • Additional fees may not be included automatically in the total cost and fees will apply upon arrival.

Pets policy:

Pets are not allowed. You will be charged a $150 fee if we find any pet trace in the cabin/room.
The Hotel pets policy does not apply to certified service animals.

Smoke-free policy:

Smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in designated areas. You will be charged a $150 cleaning fee if we find cigarette odor and/or butts in the cottage/room.

4/28/2021